Frequently Asked Questions

Simply send me a product link (from Taobao, JD, 1688, etc.) or describe what you need. I'll find the item, give you a quote including shipping, purchase it on your behalf, inspect it, and ship it directly to your door.

I can purchase from any Chinese platform — Taobao, Tmall, JD.com, 1688, Pinduoduo, Xianyu (second-hand), and even offline markets or wholesale centers.

Not at all. I handle all communication with sellers in Chinese. You just tell me what you need in English, and I take care of the rest.

Yes, I'm located in China and can physically visit markets, inspect products, and handle all local tasks for you.

I accept PayPal, Wise (TransferWise), bank transfer, and cryptocurrency. Payment is required before I make the purchase.

My service fee is a percentage of the total order value. Contact me for a detailed quote — it's free and there's no obligation.

No. The quote I give you includes product cost, domestic shipping, my service fee, and international shipping. What you see is what you pay.

If the seller agrees to a return, I'll handle the refund process for you. My service fee is non-refundable once the purchase is made, but the product cost will be returned if the item is defective or not as described.

It depends on the shipping method. Express shipping (DHL, FedEx) takes 5-10 days. Standard shipping takes 15-30 days. I'll give you options and help you choose.

Yes, I ship to most countries. Shipping costs and delivery times vary by destination. Contact me for a quote to your specific location.

Absolutely. I'll receive all your items, consolidate them into one package, and ship together to save you money on international shipping.

Yes, every shipment comes with a tracking number. I'll send you photos of your items before shipping and keep you updated throughout the process.

I inspect every item before shipping. I'll send you photos and videos for your approval. If something is wrong, I'll negotiate with the seller on your behalf.

I'll handle the return or exchange process with the seller. Since I'm in China, I can communicate directly and resolve issues quickly.

Yes, especially on 1688 and wholesale platforms, I can negotiate better prices for you. Even on Taobao, I can ask for discounts or free shipping.

Anything that requires someone on the ground in China — picking up packages, visiting wholesale markets, attending trade shows, quality inspections, meeting suppliers, document handling, and more.

Errand services are priced based on time and complexity. Contact me with details and I'll give you a fair quote.

Yes. I can visit any location in China, take photos and videos, communicate with suppliers, and report back to you in real-time.